ServiceMob’s Journey to Smarter Growth
ServiceMob is an AI-driven experiential analytics platform for customer support. It offers robust solutions for enterprises. However, like many innovative B2B SaaS platforms, their challenge was not related to the product. It was more about reaching the right decision-makers who will benefit from their product. They needed a streamlined approach to identify, engage, and book meetings with their Ideal Customer Profiles (ICPs).
The Perfect Pair: AI Inbound and Chatbot
ServiceMob partnered with Jeeva.ai to enhance their outbound and inbound workflows with two intelligent solutions: Gigi, the AI Inbound Sales Rep, and Ada, the AI Chat Agent. Together, these AI Agents created a solid lead-generation engine that ensured no opportunity slipped through the cracks.
AI Inbound: Mastering Inbound Lead Precision
ServiceMob’s sales team gets a lot of inbound traffic. However, filtering these leads, identifying the most promising ones, and acting on them swiftly was a big task. Here’s how AI Inbound Sales Representative became their knight in shining armor.
Key Features :
Lead Filtering: AI inbound agent scanned through inbound leads, automatically filtering and prioritizing based on ServiceMob’s ICP criteria.
CRM Enrichment: She ensured that lead data was enriched and updated in ServiceMob’s CRM, helping the sales team with accurate, actionable information.
AI Sales Bot: The Conversational Catalyst
While AI inbound agent managed inbound leads, the AI Chat Agent, transformed ServiceMob’s website into a dynamic lead nurturing hub. Available 24/7, engaged with visitors in real time, offering insights, answering questions, and booking meetings.
Key Features:
Real-Time Engagement: AI-powered chatbot capabilities made sure that no lead went unanswered, providing instant responses tailored to visitor intent.
Lead Nurturing: Kept visitors busy with relevant content and solutions that kept them engaged.
Meeting Booking: Easily integrated with ServiceMob’s calendar to schedule qualified leads for discovery calls.
AI Sales bot's dynamic outreach converted casual website visitors into booked meetings, accelerating ServiceMob’s sales cycle.
Why Jeeva.ai Worked for ServiceMob
With Jeeva.ai’s AI sales Agent solutions, ServiceMob streamlined its inbound process. The AI Inbound Sales Agent, filtered incoming leads based on predefined ICP criteria.
Meanwhile, the AI Chat Agent, engaged website visitors in real-time, answering queries, and booking meetings easily. Together, the agents ensured that ServiceMob connected with the right decision-makers without any manual efforts, turning inbound interest into actionable opportunities.
