Turning Analytics into Action – ServiceMob's Growth with Jeeva’s AI Sales Agents
ServiceMob’s Journey to Smarter Growth
ServiceMob is an AI-driven experiential analytics platform for customer support that has revolutionary solutions for enterprises. However, like many innovative B2B SaaS platforms, their challenge was not about the product but reaching the right decision-makers who will benefit from their product. They needed a streamlined approach to identify, engage, and book meetings with their Ideal Customer Profiles (ICPs).
The Perfect Pair: Gigi and Ada
ServiceMob partnered with Jeeva.ai to enhance their outbound and inbound workflows with two intelligent solutions: Gigi, the AI Inbound Sales Rep, and Ada, the AI Chat Agent. Together, these AI Agents created a synchronized lead-generation engine that ensured no opportunity slipped through the cracks.
Gigi: Mastering Inbound Lead Precision
ServiceMob’s sales team gets a lot of inbound traffic. However, filtering these leads, identifying the most promising ones, and acting on them swiftly was a big task. Here’s how AI Inbound Sales Rep Gigi became their knight in shining armor.
Key Features of Gigi:
Lead Filtering: Gigi scanned through inbound leads, automatically filtering and prioritizing based on ServiceMob’s ICP criteria.
CRM Enrichment: She ensured that lead data was enriched and updated in ServiceMob’s CRM, helping the sales team with accurate, actionable information.
Ada: The Conversational Catalyst
While Gigi managed inbound leads, Ada, the AI Chat Agent, transformed ServiceMob’s website into a dynamic lead nurturing hub. Available 24/7, Ada engaged with visitors in real time, offering insights, answering questions, and booking meetings.
Key Features of Ada:
Real-Time Engagement: Ada’s AI-powered chatbot capabilities made sure that no lead went unanswered, providing instant responses tailored to visitor intent.
Lead Nurturing: Ada kept visitors busy with relevant content and solutions that kept them engaged.
Meeting Booking: Ada easily integrated with ServiceMob’s calendar to schedule qualified leads for discovery calls.
Ada’s dynamic outreach converted casual website visitors into booked meetings, accelerating ServiceMob’s sales cycle.
“Thanks to Jeeva, we’ve automated outreach and lead nurturing, doubling our bookings. The AI team works 24/7 to engage leads, helping us consistently grow our pipeline and focus on what matters: closing.”
Why Jeeva.ai Worked for ServiceMob
With Jeeva.ai’s AI Agent solutions, ServiceMob streamlined its inbound process. Gigi, the AI Inbound Sales Agent, filtered incoming leads based on predefined ICP criteria so that the team focused on the highest-value prospects only.
Meanwhile, Ada, the AI Chat Agent, engaged website visitors in real-time, answering queries, and booking meetings easily. Together, Gigi and Ada ensured that ServiceMob connected with the right decision-makers without any manual efforts, turning inbound interest into actionable opportunities.
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Company
ServiceMob is an AI-powered analytics platform that quantifies customer experience data, enabling service and support centers to optimize experiences algorithmically. It offers frontline metrics and advanced analytics for modern experience optimization.
Results
$60K in new revenue
5 high-value meetings booked with qualified decision-makers
Enhanced lead enrichment and workflow automation
These results were a result of personalized outreach, automated lead generation, and AI-powered prospecting. ServiceMob’s go-to-market (GTM) strategy became faster, smarter, and more efficient.
